Privacy Policy
Effective Date: 08.01.2024
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Thank you for choosing High & Resume Professional Resume Writing Services. At High & Resume, we are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy ("Policy") outlines what personal data we collect and how it is processed by High & Resume, a sole proprietorship based in the State of New Jersey, USA, and located at Weehawken, New Jersey, 07086 (“High & Resume,” “we,” “us,” or “our”). This Policy applies to all personal data collected through our website, mobile site, and any related services, sales, or marketing events (collectively, the "Platform").
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A. WHAT PERSONAL DATA WE COLLECT AND FOR WHAT PURPOSES
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Personal Data You Disclose to Us
We collect personal data that you provide directly when registering to use the Platform, purchasing services, or reaching out to us with inquiries. This includes, but is not limited to:-
Account Creation and Logon: First and last name, email address, mailing address, phone number, and other security information necessary to create an account.
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Resume and Career Services: Information such as employment history, resume, cover letter, job-related data (e.g., education history, professional biography, industry), and any other job search information relevant to creating your documents.
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Order Management: Payment information necessary to fulfill service orders. Payment details are stored securely by our third-party payment providers.
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Data Collected Automatically
When you access our Platform, we may collect data automatically, including device and usage data, which helps us improve user experience and optimize our services. -
Data from Other Sources
We may collect information from public sources or other providers where necessary, in compliance with data protection laws.
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B. DO WE COLLECT DATA FROM MINORS?
Our services are intended for individuals over the age of 18. We do not knowingly collect or use personal data from minors.
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C. SOCIAL LOGINS
If you choose to register or log in through a third-party account (e.g., Google or LinkedIn), we may collect profile information relevant to your account on the Platform.
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D. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to personalize your experience on the Platform. You can control your cookie settings through your browser.
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E. SHARING YOUR PERSONAL DATA
We may share your data with our service providers to deliver our services. Your data is shared only with trusted parties and solely for legitimate business purposes.
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F. INTERNATIONAL DATA TRANSFERS
In cases where personal data is transferred outside your jurisdiction, we ensure data protection measures are in place to comply with applicable regulations.
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G. DATA RETENTION
Your data is retained only as long as necessary to fulfill our services or as required by law.
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H. DATA SECURITY
We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
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I. DE-IDENTIFIED (ANONYMIZED) AND AGGREGATE DATA
We may use anonymized data for analysis and improvement of our services without identifying individual users.
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J. YOUR PRIVACY RIGHTS AND CHOICES
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Request to Access or Delete Data: You may request access to, correction, or deletion of your personal data by contacting us.
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Communication Preferences: You can opt out of promotional emails at any time.
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K. POLICY UPDATES
We may update this Privacy Policy periodically. Changes will be posted to this page, and we encourage you to review the Policy regularly.
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L. CONTACT US
If you have any questions or concerns about our privacy practices, please contact us at privacy@highandresume.com.
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We hope you take some time to read through this Policy carefully, as it contains important information. If there are any terms in this Policy that you do not agree with, please discontinue use of the Platform and our services immediately. If you have any questions or concerns about our collection or use of your information, please contact us at High & Resume Professional Resume Writing Services - info@high-resume.com
ANNEX 1 – ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. If you are a California resident, this section provides additional information on the data we collect, the purposes of processing, and your rights under the CCPA.
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A. WHAT PERSONAL DATA WE COLLECT AND FOR WHAT PURPOSES
High & Resume Professional Resume Writing Services collects personal data directly from you, automatically from your device, and from third-party providers to provide and enhance our services. Below we describe the types of personal data collected, our purposes for using it, and the legal bases for processing.
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Personal Data You Disclose to Us
We collect personal data that you provide when registering to use the Platform, expressing interest in our products and services, participating in activities on the Platform, or contacting us. The data we collect may include:-
To Facilitate Account Creation and Login: Data such as your first and last name, email address, mailing address, phone number, and login information (e.g., usernames and passwords) to create your account and authenticate your access. Processing is necessary to enter or fulfill a contract with you.
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To Provide Our Services: We may use data relevant to your purpose on our Platform, such as employment history, resume details, social media profiles, and other job-related information you choose to provide. This processing is essential to deliver our services to you.
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To Send Administrative Information: Personal data such as your name, email, and contact information may be used to send updates about our services, terms, conditions, or policies. Processing is necessary to perform the contract with you or to fulfill legal obligations.
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To Fulfill and Manage Orders: If applicable, we may use your payment information to manage orders, subscriptions, and related services. All payment data is handled by third-party providers—please review their privacy policies for details. Processing is necessary for contract performance.
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To Deliver Job Alerts: We may use your email address and job preferences to provide job alerts via email, based on your consent. You may withdraw your consent at any time.
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To Request Feedback and Post Testimonials: With your consent, we may post testimonials on the Platform, including your name and feedback. You can withdraw your consent at any time.
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Data Automatically Collected
We automatically collect certain information when you interact with the Platform, such as:-
Device and Usage Information: Data such as IP address, device and browser type, operating system, language preferences, and interactions with the Platform. This data helps us improve our services, secure our Platform, and deliver targeted advertising where appropriate.
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Cookies and Similar Technologies: We may use cookies to analyze Platform use and improve user experience. For details, please see our Cookie Policy.
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Additional Data Usage Purposes
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To Protect the Platform and Users: We use your information as part of our efforts to keep the Platform secure, prevent fraud, and protect against abuse. This processing is based on our legitimate interest.
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To Improve and Enhance Services: Data may be used for analytics, identifying usage trends, evaluating promotions, and improving the Platform’s features and functionality. Processing is based on our legitimate interest in improving our services.
If you have any questions regarding the collection or processing of your data or need further clarification, please contact us at info@high-resume.com
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3. Data Collected from Other Sources
We work with third-party service providers to support our daily business activities. In certain cases, these providers may share personal data about you with us to enhance our services and operations.
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To Facilitate Account Creation and Logon Process:
If you choose to link your account with us to a third-party account (such as Google or Facebook), we use the personal data you’ve authorized us to collect to streamline account setup and login. This information may include details from your social media profile, such as your name, email, city, state, country, profile picture URL, and other data you choose to make public. Processing this data is necessary to fulfill our contract with you or is based on our legitimate interest in providing a smooth user experience. -
To Send Administrative Information:
We may partner with third parties to send essential information about your account, products, or services you’ve purchased. These third parties may share relevant contact details to enable this communication. Processing is necessary to meet our contractual obligations or based on our legitimate interests in supporting our users effectively. -
To Fulfill and Manage Orders and Payments:
Our third-party payment providers store all payment-related information when managing your orders, subscriptions, and payments. When you make a purchase, they may share transaction information, including your name, email address, billing address, transaction ID, and payment type. Processing is essential to fulfill our contractual obligations. Payment providers act as independent controllers of your data during these transactions. For details on their privacy practices, please review their privacy policies: -
To Send Marketing and Promotional Communications:
Our marketing partners may share your personal data with us for marketing purposes, based on your preferences. This may include marketing leads and search results, such as sponsored links. For our customers, this processing is based on legitimate interest; otherwise, we ask for your consent. You can opt out of marketing communications at any time (see the Your Account and Communication Choices section below). -
To Deliver Targeted Advertising:
We may use your data to personalize content and advertisements to suit your interests or location, working with third-party partners to deliver and measure ad effectiveness. We will seek your consent before using your personal data for targeted advertising. You may opt out at any time.
4. Additional Purposes for Using Personal Data
We may use the personal data we collect for these business purposes:
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To Develop Products and Services:
We use your data to improve existing offerings and create new products and services, including AI tools and other features, in alignment with our legitimate interest or your consent where applicable. -
To Protect Our Platform and Users:
Personal data may be used to ensure Platform security, prevent fraud, and protect users. This processing supports our legitimate interest in maintaining a secure environment. -
To Enforce Terms, Conditions, and Policies:
We may use your data to confirm compliance with our terms and policies, provide necessary information to law enforcement, and handle legal proceedings, where appropriate. -
To Respond to Legal Requests:
If required by law, we may review and provide your personal data in response to legal requests, such as subpoenas or regulatory inquiries. -
For Other Business Purposes:
We may use your data for purposes like data analysis, identifying usage trends, evaluating promotions, and enhancing the Platform and user experience. Processing is based on our legitimate interest or, where necessary, your consent. You have the right to withdraw your consent at any time, which will not affect the lawfulness of previous processing.
B. DO WE COLLECT DATA FROM MINORS?
Our Platform is not directed to individuals under the age of 16 (or the applicable age of majority under local law) and we do not intentionally collect personal data from minors. We recommend that parents or legal guardians supervise the online activities of children to prevent the collection of their personal data without consent. If you believe we have inadvertently collected personal data from a minor, please contact us at info@high-resume.com, and we will promptly delete or anonymize the information.
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C. HOW WE HANDLE YOUR SOCIAL LOGINS
Our Platform, websites, or mobile apps may allow you to register and log in using third-party social media accounts (such as Facebook or Twitter). By choosing to do this, we may receive certain profile information from the social media provider, such as your name, email address, profile picture, and friends list, along with other publicly available data you have shared. This data will be used for the purposes outlined in our Privacy Policy.
Please note that we do not control how social media companies use your personal data. We encourage you to review their privacy policies to understand their data collection, use, and sharing practices, as well as how to manage your privacy preferences.
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D. USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES
We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect or store information about your usage of our Platform. Detailed information about how we use these technologies and how you can manage your cookie preferences is available in our Cookie Policy.
For U.S. residents, many web browsers and mobile devices have a "Do Not Track" feature, which you can activate to signal your preference not to have your online activities tracked. However, due to the lack of a unified standard, we do not currently respond to such signals, but will update this policy if this changes. These features do not replace your cookie preferences.
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E. HOW YOUR PERSONAL DATA IS SHARED
We may share your personal data with high-resume.com affiliates and subsidiaries as necessary to provide our services to you, in accordance with applicable laws. Additionally, we may share your personal data with third-party service providers for the following purposes:
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SMS and messaging services
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Content optimization
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Invoice and billing services
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Social media access providers
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Resume matching software providers
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Analytics and website hosting services
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Marketing and advertising partners
We do not sell or share your mobile phone data for marketing purposes. All shared data will be handled in accordance with the privacy policies of the third-party services involved.
We may also disclose your data if required by law, such as in response to legal requests, subpoenas, or government regulations. If your resume is distributed to third-party job sites at your request, your data will be governed by the privacy policies of those sites.
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F. PROCESSORS AND INTERNATIONAL DATA TRANSFERS
We ensure that any third-party processors we engage have implemented adequate safeguards to protect your personal data. Transfers of your data to countries outside the European Economic Area (EEA) will only occur if the receiving country ensures an adequate level of protection, or if safeguards such as standard contractual clauses are in place to ensure your data is adequately protected.
If you have concerns about the international transfer of your data, please contact us at info&high-resume.com
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G. HOW LONG WE KEEP YOUR INFORMATION
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Retention periods are determined based on factors like applicable law, contractual obligations, and your expectations.
If there is a potential legal claim or liability, we may extend the retention period as necessary.
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H. HOW WE KEEP YOUR INFORMATION SAFE
We implement appropriate technical and organizational security measures to protect your personal data. These measures are designed to guard against unauthorized access, alteration, disclosure, or destruction of your data.
Please use the Platform in a secure environment, and contact us at info&high-resume.com if you suspect any data breach or unauthorized access to your account.
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I. DE-IDENTIFIED (ANONYMIZED) AND AGGREGATE DATA
We may anonymize or aggregate data for various business purposes, such as improving our services, conducting analytics, and enhancing system security. De-identified data is no longer considered personal data under applicable laws, and we commit to ensuring it remains anonymized and is not re-identified, except where permitted by law.
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J. YOUR PRIVACY RIGHTS AND CHOICES
The rights described in this section apply to all users of High & Resume Professional Resume Writing Services. If you have any questions about these rights, please contact us at info@high-resume.com.
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Right to Access and to Know
You have the right to access the personal data we have collected about you. You can request to know the categories of personal data collected, the information shared with third parties, or the specific third parties with whom your information was shared. Certain exemptions may apply, so we may not always be able to provide you with all of the data we process.
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Right of Complaint
If you believe that the processing of your personal data violates applicable laws, please contact us at info@high-resume.com. We will work to resolve any issues together. If this is not possible, you have the right to file a complaint with a Data Protection Authority in your jurisdiction.
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Right to Correct
You have the right to request corrections to any inaccurate or incomplete personal data we hold about you, as well as the right to update information in your account if applicable.
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Right to Data Portability
You may request that your personal data be transferred to another controller or that we provide it to you in a structured, commonly used, and machine-readable format.
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Right to Delete / Erasure
You have the right to request the deletion of your personal data when it is no longer necessary for the purposes outlined in this Policy. However, we may not always be able to delete all your data, especially if it’s necessary to comply with legal obligations or resolve legal claims.
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Right to Restriction
Under certain circumstances, you can request that we restrict the processing of your personal data. We may still process restricted data in certain instances, such as for legal claims or to protect the rights of other individuals.
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Right to Notification of Correction, Deletion, or Restriction
Whenever possible, we will notify recipients of your personal data about any corrections, deletions, or restrictions we apply to your data.
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Right Against Automated Decision Making/ Profiling
You may have the right to not be subject to decisions based solely on automated processes.
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Right of Objection
In some situations, you may object to the processing of your personal data, particularly if the processing is for direct marketing purposes. We will assess your objection and stop processing unless we have compelling legitimate grounds or need to do so for legal reasons.
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Right to Withdraw Consent
If we have asked for your explicit consent to process your data, you have the right to withdraw it at any time. This will not affect the lawfulness of data processing prior to the withdrawal.
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Right to Opt-In for Sensitive Data Processing
If applicable, you may have the right to opt-in (or consent) to the processing of sensitive data.
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Right to Opt Out of Sale or Sharing
Where applicable, in the U.S., you may opt out of the sale or sharing of your personal data to third parties. You can exercise this right by submitting a request through the available options on our website.
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In addition, we will not discriminate against you if you exercise your privacy rights under any applicable privacy and data protection laws, including by:
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Denying you goods or services.
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Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
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Providing you a different level or quality of goods or services.
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Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
1. How to Submit a Request to Exercise Your Rights
To submit a request regarding your personal data, please contact us at:
Email: info@high-resume.com
Mailing Address: High & Resume Resume Writing Services Weehawken, New Jersey 07086
Tel: (646) 801-4050
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What We May Need from You. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to someone who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
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Verifying Your Identity. To protect your privacy and security, we will take reasonable steps to verify your identity before providing your personal data and before deleting your information. Only you or someone legally authorized to act on your behalf may make a verifiable request related to your personal data. For example, if you make a request, we will ask you to confirm your name, email address, and/or other information we in our records to verify your identity, so that we can help protect your information.
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Requests from Authorized Agents You may designate an authorized agent to make a request for you. If you designate an authorized agent to make a request on your behalf, we may require you to verify your identity and provide the authorized agent’s identity and contact information to us.
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Responses to Requests. We will respond to your request as soon as possible, and no later than one month from receipt of your request. In doing so, we will also assess whether, and if so to what extent, we can or must comply with your request under the applicable laws. If a longer period of time is needed, we will inform you within one month of receipt of the request. The submission and processing of your request is free of charge, unless your request is manifestly unfounded or excessive, in particular because of a repetitive character.
2. Your Account and Communication Choices
Delete or Updating Account Information. If you are a registered user of our Platform, you may delete or correct the personal data in your account in your account settings. It is your responsibility to make sure the personal data we hold about you is accurate and up-to-date. Please note, we may not be able to delete or anonymize all your personal data where applicable law requires us to retain such information. Once the legal basis for its retention has expired, we will delete or de-identify your personal data in accordance with our data retention policy.
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Opt Out of Email Marketing. We will send you marketing emails about our own products and services if you are our customer of have given your consent (opt in). However, you can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send. If you opt out of marketing emails, we may still send you service-related emails that are necessary for the administration and use of your account.
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Opt Out of SMS Messages (Applicable in U.S. Only). We do not send SMS or text messages to you without your consent to do so. If you change your mind at any time, you can opt out of SMS messages by replying “STOP” to any message we send, or by changing your communications preferences within your account settings by turning off the SMS toggle. Please
see our Terms and Conditions for more information.
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3. California Shine the Light Notice
We provide California residents with the option to opt-in to sharing of “personal information” as defined by California’s “Shine the Light” law with third parties, other than with our affiliates, for such third parties’ own direct marketing purposes. We do not share personal information with non-Affiliate third parties for their direct marketing purposes absent your consent. If you are a California resident, you may request information about our compliance with the Shine the Light law and/or withdraw previously given consent to sharing with non-Affiliate third parties for their direct marketing purposes by contacting using the methods in the How to Submit a Request to Exercise Your Rights section below. Requests must include “California Direct Marketing Privacy Request” in your description of which right(s) you wish to exercise. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the provided e-mail address or mailing address.
K. UPDATES TO THIS POLICY
We may update this Policy from time to time. The updated version will be indicated by the “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make any material changes to the Policy, we will notify you by reasonable means, which may be by email or posting a notice of the changes on our website prior to the changes becoming effective. We encourage you to check this Policy from time to time.
L. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this Policy, you may contact our Data Protection Officer (DPO) by email at info@high-resume.com.
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California Privacy Rights
Collection and Use of Personal Data
As a California resident, you have the right under the California Consumer Privacy Act (CCPA) to inquire about the collection and use of your personal data. Below are the details regarding the types of personal data we collect, how it is collected, used, and shared with third parties:
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Personal Data Collected and Purposes for Use:
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Identifiers: Name, address, phone number, email address, etc.
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Purpose: Account registration, customer service, processing orders.
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Personal Information under the California Customer Records Statute: Name, phone number, social security number, insurance details, employment history, etc.
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Purpose: Customer service, order fulfillment, marketing purposes.
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Internet or Other Network Activity: Browsing history, IP address, clickstream data.
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Purpose: Website optimization, customer service, marketing.
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Geolocation Data: Information about your device's physical location.
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Purpose: Website personalization, marketing purposes.
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Sensory Data: Audio, visual, or similar information.
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Purpose: Providing customer service, improving our products.
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Sharing with Third Parties
We may share the personal data we collect with third parties for the following purposes:
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Service Providers: To provide services such as hosting, payment processing, customer support.
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Advertisers and Targeted Advertising Platforms: For targeted advertisements and marketing strategies.
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Analytics Providers: To improve website performance and user experience.
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Sale of Personal Information
We do not sell your personal information. However, it may be shared with third parties for the purposes outlined above.
Your Rights Under CCPA
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As a California resident, you have the following rights under CCPA:
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Right to Access: You have the right to request access to the personal information we have collected about you.
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Right to Deletion: You have the right to request that we delete the personal information we have collected.
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Right to Opt-Out of Sharing: You have the right to opt-out of the sharing of your personal information with third parties.
To exercise any of these rights, please contact us.
Contact Information: If you wish to exercise your rights under CCPA or have any questions about your personal data, please contact us at info@high-resume.com​​​​​​.